Shipping

IMPORTANT NOTICE

Our delivery partner Australia Post is experiencing a high volume of orders at this time of year.

Christmas Delivery Cutoff: To avoid disappointment, order by Wed 15th for Christmas delivery.

Warehouse Closure: Please note that our warehouse will be closed on public holidays.  We will endeavour to ship online orders the next business day. Please allow additional time to receive your order.

ONITSUKA TIGER ships Monday-Friday, excluding public holidays. We deliver to mainland Australia and Tasmania and offer FREE* shipping on orders over $99 to these regions.

Completed orders placed on weekdays before 12:00pm local Sydney time will ship the same day. Any orders placed after 12:00pm local Sydney time will ship the next business day.

Once dispatched, we aim to deliver your order within 2 - 4 business days. Regional areas may take longer.

CARRIER INFORMATION & SHIPPING RESTRICTIONS

Our carrier, Auspost, does not deliver to the following locations:

• Parcel Lockers
• Locked Bags
• GPO Boxes
• Airports
• Prisons

Accordingly, any orders nominating these locations as the shipping address will be rejected and the products not sent or delivered. We reserve the right in our sole discretion to refuse to deliver products to any locations.

If your order is being delivered to a Hospital please ensure the suite number, level/floor and/or ward location is included in the first delivery address line.

All orders must be signed for upon delivery or authorised to be left in a safe place. If you are not at the nominated address when your order is delivered, Auspost will leave a calling card at your nominated address and goods will be delivered to your local Australia Post office.

AUSTRALIA POST DOMESTIC DELIVERY - COVID-19

All orders placed are sent via Australia Post's Express Post service to ensure parcels are delivered in the safest way possible.

Australia Post is taking action to help protect the health and safety of their staff and customers in relation to the spread of coronavirus COVID19.

READ MORE

BILLING & CREDIT CARD DETAILS

To ensure an on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement. Entering a billing address and phone number that does not match your bank’s records may result in delays to your order.

Upon placing your order, your credit card may show that your purchase is pending prior to shipping. If for any reason the credit card transaction for your order does not proceed then any temporary authorisations placed on your card should expire or become void in 5-7 business days. 

CANCELLING & MODIFYING ORDERS

Our goal is to get your order shipped as soon as possible. As a result, can only be cancelled within the first 10 minutes of submitting your order through your OneASICS account. You cannot cancel your order if you have checked out as a guest customer. If you have questions about making a return please contact our customer service team here.

INTERNATIONAL BILLING & SHIPPING

We do not ship internationally. We do not ship to the Torres Strait Islands or Christmas Island.

We only accept payment from credit cards and accounts issued within Australia. If you have placed an online order with an overseas card, your order will be rejected.

TRACKING YOUR ORDER

You will receive a confirmation email and SMS from AusPost once your order is dispatched from our warehouse. To track the progress of your delivery click here and input your order details.

IF YOU DO NOT RECEIVE YOUR ORDER

If your order fails to arrive within 5 business days of the date of your order, please Contact Us in writing. 

Your order is subject to the Terms of Sale. If you have any questions please contact our customer service team.

*Free shipping on orders over $99 is available and is subject to change at any time.