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All orders placed are sent via Australia Post's Express Post service to ensure parcels are delivered in the safest way possible.
Australia Post is taking action to help protect the health and safety of their staff and customers in relation to the spread of coronavirus COVID19.
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Australia post’s Express Post guarantee is temporarily suspended. All orders will continue to be shipped via Express Post, please allow extra time for delivery, thank you for your patience.
Are retail stores operating in relation to the spread of Coronavirus COVID-19?
As the coronavirus (COVID-19) outbreak continues to evolve every day, we want to reassure you that the health and safety of our customers and team members is our absolute priority. We care deeply about doing what we can to keep everyone safe during these unprecedented times.
Our retail locations in Australia are open with the exception of our Melbourne CBD (VIC) store, which is temporarily closed until further notice.
Please see here the in-store safety measures we have in place to ensure our customers and staff are safe during COVID-19.
All orders are shipped with Australia Post Express and delivered between 2-4 business days. If you have not received your order within 5 business days please contact our customer service team at aop.retailonline@asics.com
Orders placed on weekdays before 12:00pm local Sydney time will be dispatched the same day. Any orders placed after 12:00pm local Sydney time will be dispatched the next business day.
For additional information and updates,READ MORE
Checked out as a new/returning customer? Easy! Log into your OneASICS account and go to ORDERS. Click the Return An Item link to begin your return process. You will be directed to the ASICS Return Portal to print your packing slip.
Checked out as a guest? Click the link below and follow the steps to lodge your return and print out your packing slip
Please note - This is not a pre-paid label. After printing your packing slip you will need to purchase a shipping label from a shipping provider eg. Australia Post. Please include your packing slip within your parcel to avoid any processing delays. If you don't have access to a printer, please include the RMA number and Order number on the parcel and on a piece of paper inside the parcel.
We will refund the complete cost of the return. We will not refund the shipping costs.
Unfortunately we are unable to process an exchange. If you wish to exchange a product, please return your purchase for a refund and place a new order.
We are unable to process a return in store. Please follow the online return process here.
If you are after a particular style please contact the store directly. You can find store details through our store finder https://www.asics.com/au/en-au/store-locator Styles may differ from online to stores.
If you have received a faulty item please send an email to our customer service team with your order information and details of the fault to aop.retailonline@asics.com
If you have received a incorrect item please send an email to our customer service team with your order details to aop.retailonline@asics.com
Your order may be cancelled for a number of reasons. The most common one is if the product that you ordered is no longer in stock. Our customer service team will send you an email confirming the cancellation of the order.
Shipping is free for orders over $99. $7.99 shipping fee on orders $99 and below.
OneASICS Member Exclusive: Free Shipping on all orders
All orders are shipped with Australia Post Express and delivered between 2-4 business days (metro areas). Please allow extra time for regional delivery. For more information on the Australia Post network click here
If you have not received your order within 5 business days please contact our customer service team at aop.retailonline@asics.com
The customer will be covering all cost on returns unless deemed faulty by our QA team. Please see our full returns policy here.
Unfortunately we do not deliver to Parcel Lockers, Locked Bags, GPO Boxes, Airports, Prisons.
We sure do!
In the rare occasion where the address validation does not validate your address. Please refresh your browser cache and re input your address. If you are still having trouble please contact our customer service team at aop.retailonline@asics.com
We do not ship internationally. We do not ship to the Torres Strait Islands or Christmas Island.
Unfortunately, we are unable to process your order with an international credit card.
If your promo code is not working please refresh your browser cache and try again. If this does not work please send an email to our customer service team aop.retailonline@asics.com or call our customer service team on Phone: 1300 139 742.
Please check all T&C’s on promotions before placing your order.
If you're unsure which style of shoe to purchase give our customer service team a call/email and they can point you in the correct direction.
Phone: 1300 139 742 Email: aop.retailonline@asics.com
ASICS applies RFID tags to some products for operational efficiency and product management. The RFID tags do not carry or store any personal data which could identify individual customers to us. We only store product specific information such as the product code on the RFID tag. This information is not linked to a customer, or to customer transactions.