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SHIPPING DELAYS
We are experiencing delays in shipping orders at this time as we update our warehouse systems. Please allow additional time to receive your order. We estimate a 3-5 business day dispatch delay on orders placed 24/4 – 11/5. Please note that our warehouse will be closed on public holidays. Allow additional time to receive your order.
Shipping
ASICS ships Monday-Friday, excluding public holidays.
We deliver to mainland Australia and Tasmania and offer FREE* shipping on orders over $199 to these regions.
OneASICS Member Exclusive: Free Shipping on all orders
Orders will be delivered without signature. If you’re not at home, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been successfully matched to your MyPost account, Australia Post will leave a card. Download the AusPost app to improve your delivery experience. Once shipped you can change your preference and delivery options via your MyPost account.
Shipping Method
Delivery Time
Shipping Charge
Express Delivery
1-3 Business Days
FREE* shipping on orders over $199 $8.99 shipping fee on orders $199 and below
Endless Aisle
Endless Aisle orders placed in ASICS retail stores will apply the same shipping charges as above.
Carrier Information & Shipping Restriction
Our carrier, AusPost, does not deliver to the following locations:
GPO Boxes
Airports
Prisons
Accordingly, any orders nominating these locations as the shipping address will be rejected and the products not sent or delivered. We reserve the right in our sole discretion to refuse to deliver products to any locations.
If your order is being delivered to a Hospital please ensure the suite number, level/floor and/or ward location is included in the first delivery address line.
Billing & Credit Card Details
To ensure an on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement. Entering a billing address and phone number that does not match your bank’s records may result in delays to your order.
Upon placing your order, your credit card may show that your purchase is pending prior to shipping. If for any reason the credit card transaction for your order does not proceed then any temporary authorisations placed on your card should expire or become void in 5-7 business days.
Cancelling & Modifying Orders
Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. The shipping address cannot be changed once submitted. If you have questions about making a return please go to our returns information page.
International Billing & Shipping
We do not ship internationally. We do not ship to the Torres Strait Islands or Christmas Island.
We only accept payment from credit cards and accounts issued within Australia. If you have placed an online order with an overseas card, your order will be rejected.
Status
Description
Submitted
Your order has been placed through the website and is being transferred to our warehouse
Completed
Your order has been picked and packed by our warehouse team and is ready to be dispatched by our logistic provider
Tracking Your Order
You will receive a confirmation email and SMS from AusPost once your order is dispatched from our warehouse. To track the progress of your delivery click here and input your order details.
If You Do Not Receive Your Order
If your order fails to arrive within 5 business days of the date of your order, please Contact Us in writing.
Your order is subject to the Terms of Sale. If you have any questions please contact our customer service team
*Free shipping on orders over $199 is available and is subject to change at any time.
*OneASICS Member Exclusive: Free shipping on all orders.