Returns
-
How to do your return
-
Online return policy
-
Return policy for in-store purchases
If you wish to return product(s) bought from a shop or retailer, you will be best assisted by contacting the shop or retailer directly.
-
Exchanges
Unfortunately it is not currently possible to exchange goods bought on onitsukatiger.com (including for different sizes or colors). You will need to return the item, receive a refund and place a new order for a different size or color.
-
Wrong / faulty products
• If you received the wrong product, please return the product and tick "wrong item" in the return form and place a new order.
• if you received a faulty product, please return the product and tick "faulty" in the return form and place a new order.
• if you are missing an item in your order contact us immediately. Our business hours are 0800 to 1700 Monday to Friday, except for bank holidays.