TERMS AND CONDITIONS

In these general terms and conditions (“Terms”) as well as on this Website (“Website”), "ONITSUKA TIGER" or "we" refers to PT ASICS Indonesia Trading, a company incorporated and registered in Indonesia. The registered office of PT ASICS Indonesia Trading is World Trade Center 5 Building (WTC 5), Level 3A, Jalan Jenderal Sudirman Kaveling 29-31, Kel. Karet, Kec. Setiabudi, Kota Adm. Jakarta Selatan, Prov. DKI Jakarta, and our mailing address is Kav. 61-62, Gedung Summitmas 2, Jl. Jenderal Sudirman No.5, RT.5/RW.3, Senayan, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12190. PT ASICS Indonesia Trading is registered in Nomor Induk Berusaha (NIB) No. 0220009810853.

1. These Terms apply to the sale and purchase of ONITSUKA TIGER products (“Product(s)”) on the Website as between ONITSUKA TIGER, Ecommerce partner and the Customer who makes such purchase (“Customer” or “You”). By placing an order with Onitsuka Tiger, You are accepting these Terms and are agreeing to be bound by them.

2. Please note, these Terms can change at any time, and it is up to You to check these Terms before ordering Products in case there are any changes.

3. The Website is owned by ONITSUKA TIGER Indonesia (PT ASICS Indonesia Trading) and operated by PT Transcosmos Commerce Indonesia (the “E-Commerce Partner”) under a non-exclusive license and consignment cooperation.

4. Our E-commerce Partner is the entity that facilitates the fulfillment of our sales and will be the company that enters into a contract with you for the purchase of our products and/or services from this Website. Our E-commerce Partner will handle the collection, management, processing of payments, delivery, and complaint handling related to any purchase of our products from this Website (including complaints regarding third-party payment gateway providers).

1. The Customer can place an order for Products on the Website (“Order(s)”) at the prices indicated.

2. The Products will have the specifications as indicated in the product description on the Website. The scope of the applicable after-sales customer assistance and commercial guarantees are described on the Website and in the order confirmation.

3. The Customer has a legal guarantee of conformity for the Products. If the Products do not conform, the Customer is entitled by law to remedies for such non-conformity.

1. A Customer may place an Order on the condition that the Customer:

   1. Provides their correct name and address, phone number, email address, payment details and other required information

   2. Provides a delivery address that is in the Territory as defined below; and

   3. Is the owner or authorized holder of a valid debit/credit card to buy the Products, if paying with a debit/credit card.

2. An Order is placed by clicking on the "Add to Cart" button and proceeding to the checkout page.

3. The Customer will be provided with an opportunity to review his Order(s), read and accept the Terms, check the total price of his Order(s) and the information he has provided, and correct any input errors before confirming his Order(s).

4. The Customer’s Order does not bind E-commerce Partner, but constitutes an offer made by the Customer to purchase the relevant Products in consideration for payment of the applicable prices. All Orders must then be formally accepted by E-commerce Partner, however, E-Commerce Partners have the right to choose not to accept abnormal Orders and Orders that are suspected of not being made in good faith by the Customer.

5. Once E-commerce Partner receives the Customer’s Order, E-commerce Partner will send an email to the Customer via the email address that Customer provided (the “Acknowledgement Email”). This will be done as soon as reasonably practical. The Acknowledgment Email will acknowledge receipt of the Order(s) and set out details of the ordered Product(s). This Acknowledgment Email does not constitute an acceptance of the Customer's Order(s) – only a confirmation that E-commerce Partner has received it.

6. The order is processed and shipped by E-commerce partner based on the address and information provided by customers during the ordering process

1. After receiving the Customer's Order(s), E-COMMERCE PARTNER will check whether the relevant Product(s) is (are) in stock. The contract governing the sale and purchase of the Product(s) between the Customer and E-COMMERCE PARTNER (“Contract of Sale”) will only be concluded after E-COMMERCE PARTNER sends the Customer an email confirming the Contract of Sale, that all or part of the Product(s) is/are still available, and that the Product(s) has/have been dispatched (the “Confirmation Email”).

2. E-COMMERCE PARTNER will not file an accessible copy of the receipt, so the Customer is encouraged to download, save and/or print a copy of the Confirmation Email and these Terms for his records.

1. The price that is payable for a Product will be the price in effect at the time the Order is placed. It will be set out in the Acknowledgement Email and in the Confirmation Email.

2. All prices listed on the Website include Goods and Service Tax but exclude the costs for delivery. Delivery fees will be listed separately during the finalization of the order procedure and can vary per day and per Order.

1. If E-COMMERCE PARTNER makes a mistake in the presentation of a Product, the description of the specifications thereof, or the listing of its price, and

   1. It should have been clear to the Customer that such mistake constituted a spelling or typesetting error; or

   2. In the given circumstances, the Customer could not have reasonably expected that E-COMMERCE PARTNER would deliver, or would be able to deliver that Product with those specifications for that price,

2. Where a mistake as referenced in clause 7.1. arises, the offer of E-COMMERCE PARTNER will not be valid and the transaction is automatically cancelled. In such case, E-COMMERCE PARTNER will not be held to deliver any Product that is ordered by the Customer, nor to reimburse the Customer for damages suffered.

1. Notwithstanding any other provision in these Terms, E-COMMERCE PARTNER shall not be held liable for any failure or delay in its performance under these Terms which is the result of a Force Majeure Event; provided however, that E-COMMERCE PARTNER will inform the Customer as soon as reasonably practicable and use its commercially reasonable efforts to correct such failure or delay, failing which, E-COMMERCE PARTNER will reimburse any payments made by the Customer. A Force Majeure Event means any event beyond E-COMMERCE PARTNER’ reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including without limitation, acts of God, fire, explosion, storm, earthquake, flood, embargo, riot, sabotage, industry-wide strikes, lockouts, work stoppages or other labor difficulties, industry-wide supplier failures, unavailability of materials, acts of war, civil insurrections, national emergencies, or governmental acts.

1. E-COMMERCE PARTNER will only deliver Products to addresses in Indonesia ("Territory").

1. Payment for Orders can take place by either of the following means: Credit card (VISA, Master Card, JCB dan Amex), Virtual Account, and bank transfer. Other payment methods as stated in our website (emoney, gopay, shopee , Qris).

2. Customers are allowed to choose which payment method that are suitable. Customers then will be directed to the payment gateaway page by our E-commerce partner which organize the payment process.

3. The payment will be authorised online, so the Customer will know directly whether or not the payment has been successful.

4. Customers are advised to follow the payment instructions provided by our E-commerce partner carefully. By making payment for an order, the customer acknowledges and agrees that any payment errors, including but not limited to

   1. Errors in filling in our E-commerce partner account number and the Virtual Account number specified for each order, and/or

   2. making an error in payment of the order nominal which results in the transfer of funds to an account or Virtual Account that is not in accordance with the payment instructions provided by us or debiting a bank account with an incorrect nominal value that is not in accordance with the payment instructions provided by us, which leads to non-confirmation of the order, will not provide Customer's right to a refund from E-COMMERCE PARTNER. Additionally, such payment errors cannot be considered valid payment for the order.

1. E-COMMERCE PARTNER shall ensure delivery of the Product to the address as included in the Order confirmation.

2. The Parties agree that the provisions regarding the Product delivery process are under the full authority of the Product delivery service provider. Thus, the Customer understands and agrees that all problems that occur during the Product delivery process are the responsibility of the delivery service provider.

3. Delivery couriers for all transactions using instant services are determined based on courier availability and the best courier performance for the Customer.

4. Customers should review the conditions applicable for each delivery of Product on the website of the selected delivery service provider.

1. Regarding the return and cancellation policy, please visit the return policy page. https://www.onitsukatiger.com/id/en-id/returns-policy.

1. E-COMMERCE PARTNER shall deliver the Products to the Customer which Products shall be in conformity with the invoice for the relevant Products ("Agreement").

2. If the Products purchased by the Customer do not conform to the invoice at the time the Products were delivered to the delivery address in the Order or picked up at an E-COMMERCE PARTNER Store, E-COMMERCE PARTNER shall be liable to the Customer, subject however to meeting the requirements for such under the applicable law.

3. In the case of a lack of conformity, the Customer shall be entitled to have the Agreement rescinded.

4. In case of rescission of the Agreement, E-COMMERCE PARTNER may ask the Customer to return the Products before E-COMMERCE PARTNER can process the refund. For information on how to return the Product to E-COMMERCE PARTNER please refer to the return form provided when the Product was delivered. Once E-COMMERCE PARTNER receives the Product and confirms that there is a lack of conformity, E-COMMERCE PARTNER will process the refund. The Customer will receive an email notification when E-COMMERCE PARTNER has finished processing the return.

5. E-COMMERCE PARTNER shall reimburse to the Customer all payments received from the Customer, including the cost of the Product and excluding delivery charges and the shipping costs for returning the Product, without undue delay. E-COMMERCE PARTNER will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction, unless expressly agreed otherwise; in any event, the Customer will not incur any fees because of such reimbursement.

6. E-COMMERCE PARTNER shall only be liable where the lack of conformity exists at the time of delivery of the Products

7. E-COMMERCE PARTNER cannot be held liable or responsible for damage that occurs due to the fact that the Product is not maintained in accordance with the maintenance instructions or is not used in accordance with the use instructions, or if the Product is used for another purpose than for which it was sold.

8. To the fullest extent permitted by law, E-COMMERCE PARTNER will not be liable for damage that results from the lack of conformity to the extent that such damage constitutes: indirect damage, consequential damage, loss of profit or income, loss or business opportunities.

9. However, in deviation of the above, E-COMMERCE PARTNER does not exclude or limit our legal liability hereunder in the event of the death or personal injury to You resulting from an act or omission of E-COMMERCE PARTNER.

10. Onitsuka Tiger and 1E-COMMERCE PARTNER would like to remind You that You have legal rights under applicable national legislation governing the sale of the consumer goods and those rights are not affected by the Terms of this certificate of conformity.

1. You hereby agree that Onitsuka Tiger has the right to share the information you provide to Onitsuka Tiger through this Website with the E-Commerce Partner for the purpose of fulfilling our obligations related to the transaction you have made.

2. The Onitsuka Tiger Privacy Policy applies. The Privacy Policy can be found on the Website under the Privacy Policy link.

1. All legal relationships between Onitsuka Tiger and the Customer are governed by the laws of Indonesia.

2. These Terms and Conditions (to which these Terms apply) are made in both English and Indonesian. In the event of any inconsistency or conflict between the English and Indonesian versions of these Terms, the English version shall prevail to the extent permitted by the applicable laws and regulations.

1. If E-COMMERCE PARTNER made any error with respect to the Order, if the Customer has complaints, or if the Customer would like to contact E-COMMERCE PARTNER for other reasons, please contact E-COMMERCE PARTNER immediately at customers-otid@onitsukatiger.com and we will be happy to assist. Our normal business hours are 9:00 to 18:00 WIB, Monday until through Friday.

If the Customer has a complaint they wish to report to the authorities, the Ministry of Trade of the Republic of Indonesia provides the following consumer complaint service:
Directorate General of Consumer Protection and Trade ComplianceMinistry of Trade of the Republic of Indonesia

WhatsApp: 0853-1111-1010
Email: contact.us@kemendag.go.id