RETURNS POLICY

WHEN YOU CAN RETURN AN ITEM

Return requirements

Customers can check the goods upon receipt and if not satisfied with the goods, they can return them according to our Return Policy.
You can return your items, except all collaboration items, sale items, socks, and innerwear items.
All returned products must be unworn, unaltered, unwashed with complete accessories, inclusive of the original tags, item(s), and box to be in original packaging and condition.
All purchases in https://www.onitsukatiger.com/vn/vi-vn have a 14-day return policy from the date of receiving of ordered goods with Onitsuka Tiger approval if the items meet the return criteria stated above or otherwise, we reserve the right to reject the return.

HOW TO RETURN YOUR PRODUCTS

If you have an online account with us, submit your return request via My Account. Our Customer Care representative will contact you via email on the return process.
If you made an order using guest checkout, please contact our Customer Care with your order details on customers-otvn@onitsukatiger.com
Fill up the return form. Tick the item(s) you wish to return, the return quantity and reason code (return form is included in your parcel)
Before the pick up, please insert the return form and item(s) into the original packaging and seal the packaging.
Print the AWB provided by our customer care and paste it on your packaging.
Once we have received the item(s) (this can take up to 3 working days) and have verified it, we will process the refund within 3 working days. We will process the refund to the payment method used on the original purchase and the amount will include the cost of the product and any tax applied.
However, refund times are not guaranteed as shipments are handled by third parties and your bank or credit card company may require additional period to process your refund and for the refund to be reflected in your account. We therefore require you to allow us at least 14 working days in total to receive and process your returns.

If the Customer terminates the purchase and sale of the Goods under the Sales Invoice, the relevant Seller (through ASICS, but at the expense incurred by the relevant Seller) will reimburse the Customer all payments received from the Customer, excluding delivery costs (except for defective or misdelivered items). Subject to the Article below, the relevant Seller (through ASICS) will endeavour to make a refund no later than 14 days after the relevant Seller receives notice of the Customer's decision to terminate the purchase and sale of the Goods under the Sales Invoice, or after the relevant Seller receives the returned Goods from the Customer, depending on which incident comes later. The relevant Merchant (through ASICS) will make such refund using the same payment method used by the Client for the original transaction unless the Client expressly agrees otherwise; in any event, the relevant Seller will bear such refund fees.ASICS may withhold a refund until ASICS has received the Goods or the Customer has provided proof of having returned the Goods, whichever is earlier. The Customer will receive an email notification when ASICS has finished processing the Customer's return request.

Refund timeline schedule

check detail of the above image here: https://mcc-media.ot-sea-prod.com/media/wysiwyg/Refund_timeline_scheduleVN_new.png

IF YOU BOUGHT A PRODUCT OUTSIDE OF Vietnam

We can only accept products for return if they were bought in Vietnam. If you made your purchase(s) in another country, you’ll need to return them to the country where you bought them.

EXCHANGES

We currently don’t accept exchanges through https://www.onitsukatiger.com/vn/en-vn. We only refund orders that meet our return criteria (explained above). Please also note that sales items cannot be exchanged or refunded.

EXCHANGE/REFUND FOR PRODUCTS NOT PURCHASED FROM ASICS

To exchange/refund products that were not purchased from an Onitsuka Tiger/ASICS store, please return the product to the retail location where it was purchased.

IF YOU RECEIVED DEFECTIVE OR WRONG PRODUCTS

A defective product is defined as a product that:

is unfit for its intended purposes due to manufacturing or design flaws
has been damaged in the store prior to purchase
does not comply with advertising or labelling statements made about the product.

When you return a product to ASICS claiming a defect, the product goes through a structured quality testing. Defects as a result of normal wear and tear, inexpert use, misuse, use contrary to ASICS’ instructions, carelessness, accident, failure to comply with maintenance instructions and/or normal maintenance, for purposes other than normal use are not covered by ASICS’ guarantee obligations and are not eligible for refund, replacement or repair.

If we’ve made an error on your order, please contact our Customer Care on customers-otvn@onitsukatiger.com and we’ll be happy to assist you. Our normal business hours are 08:00 to 17:00 VNT, Monday to Friday, excluding public holidays.

ASICS Vietnam Limited Liability Company reserves the right to make adjustments to the exchange/refund policy from time to time.