Your cart is empty
Log in to continue with your cart or start a new one.
Order Pickup allows you to order items on onitsukatiger.com and pick them up for free at your local Onitsuka Tiger store. Order Pickup is listed as a shipping option during checkout process.
Bring a Government-issued photo ID and your order confirmation number/email to pick up your order. Your online payment will be processed when your order is picked and placed on hold for you.
1. Use the free pre-printed Onitsuka Tiger label included with your order to return your items in their original packaging. If you did not receive a pre-printed Onitsuka Tiger return label, please click here to print a new free shipping label. You can also request a free shipping label from Customer Care by emailing customercare-us@OnitsukaTiger.com or by calling (855)-233-3122. Free return shipping is included when you use the Onitsuka Tiger return label.
2. If you choose not to use the Onitsuka Tiger label, ship items pre-paid to the address below in their original packaging. All return packages must be shipped using a service that tracks packages. Onitsuka Tiger does not assume responsibility for lost shipments. NOTE: We do not credit shipping costs for returned orders using your own shipping method.
Onitsuka Tiger Ecommerce Returns
549 Wingo Road
Byhalia, MS 38611
Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 7-10 days of our warehouse receiving it. Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement. You will receive an email notification when we have finished processing your return.
Onitsuka Tiger reserves the right to make adjustments to the return policy.
3. Customers cannot return Order Pickup items in store.
Order Pickup orders will be held for seven calendar days. If your order isn’t picked up within seven calendar days, we’ll cancel the order and issue a refund to your original form of payment.
When your order is ready for pickup, you'll receive a pickup notification via email.
Sorry, but you can't change your pickup store. You must pick up your order at the Onitsuka Tiger store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order or let the pickup window expire.
Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return, please see to our return information page or call Customer Care at (855) 233-3122 during normal business hours.
At this time we can only accept pickups from the person listed on the order.
You can apply any eligible discount or promotion when you check out on onitsukatiger.com. We do not allow price adjustments in store.
After your order is picked up, you will receive your receipt by email.
The order will be automatically canceled if it’s not picked up within the pickup window. You’ll be refunded for any canceled items.
If your order contained incorrect items, please contact Customer Care by emailing customercare-us@OnitsukaTiger.com or by calling (855)-233-3122.