Shipping

 

COVID-19 SHIPPING UPDATE

During this time, our online store and distribution remain operational. However, due to adjusted hours you may experience some shipping delays once your order is placed. After you receive your shipping confirmation from ASICS, there could be delays in package movement and tracking due to carrier adjustments. We recommend clicking the "Track Your Order" link for the most updated tracking information.

SHIPPING INFORMATION

Please allow 1 to 2 business days for order processing, prior to shipping, depending on carrier cut-off times. Same day shipping is not guaranteed on any order. 

Shipping Method Delivery Time Shipping Charge
Standard Ground 4-7 business days $5 on orders under $50

We ship Monday - Friday, excluding federal holidays.

To ensure an on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement.

If you would like to use an international credit card to ship within the United States (we do not ship internationally), please call Customer Care at (855)-233-3120 during normal business hours to complete your transaction.

Failure to enter the correct billing address and phone number on file with your bank will result in delays to your order. We are not responsible for shipping delays due to incorrect information.

CARRIER INFORMATION

Orders ship via UPS or FedEx, unless delivery location requires USPS.

Ground orders submitted by 4pm EST will ship next business day. For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, and Hawaii, our standard is Priority Mail through the United States Postal Service.

P.O. Box and APO/FPO shipments are serviced solely by standard ground Priority Mail through the United States Postal Service. No expedited services are available.

BILLING AND CREDIT CARD DETAILS

To ensure an on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement. Failure to enter the correct billing address and phone number on file with your bank may result in delays to your order. ASICS America is not responsible for shipping delays due to incorrectly entered billing information.

Your credit card will not be charged until your order ships. Any temporary authorizations placed on your card when placing an order should drop off in 3-5 business days.

CANCELLING AND MODIFYING ORDERS

Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return please see to our return information page or call Customer Care at (855)-233-3120 during normal business hours.

INTERNATIONAL BILLING AND SHIPPING

We do not ship internationally.

If you would like to use an international credit card to ship within the United States, please call Customer Care at (855)-233-3120 during normal business hours to complete your transaction.

ASICS America restricts shipments to international re-shippers or businesses that forward packages to international addresses, commonly referred to as freight forwarders. For customers in countries outside the United States, please contact the local ASICS subsidiary or an authorized ASICS distributor. More information can be found here: http://corp.asics.com/en/about_asics/practical_information.