Returns

RETURNS POLICY

Merchandise purchased on onitsukatiger.com may be returned for a refund within 60 days of the date of purchase if it meets the following conditions:

  • Merchandise was purchased on onitsukatiger.com. We do not accept returns from ASICS stores or other authorized retailers.
  • Merchandise must be returned in its original condition within 60 days of purchase. Returns received after 60 days will not be accepted. Original condition is defined as:
    • All tags still attached to product.
    • Material must be unworn, unwashed, and unaltered.
    • Merchandise must be in its original packaging.
  • Return shipment must include the packing slip.
  • Reason for return must be indicated.


Refunds will be issued to the original form of payment and will include only the product and tax amount. Items received as a gift will be refunded to the purchaser.

RETURNS PROCESS

There are 2 options to ship your item(s):

1. Use the FREE pre-printed Onitsuka Tiger label included with your order to return your items in their original packaging. If you did not receive a pre-printed Onitsuka Tiger return label, please click here to print a new label. You can also request a label from Customer Care by emailing customercare-us@OnitsukaTiger.com or by calling (855) 233-3122. Free return shipping is included when you use the Onitsuka Tiger return label.

Print Shipping Label

2. If you choose not to use the pre-printed label, ship items to the address below in their original packaging. All return packages must be shipped using a service that tracks packages. Onitsuka Tiger does not assume responsibility for lost shipments. NOTE: We do not credit shipping costs for returned orders.

Onitsuka Tiger eCommerce Returns
549 Wingo Rd.
Memphis, TN 38118

Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 7-10 days of our warehouse receiving it.  Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement.  You will receive an email notification when we have finished processing your return.

Onitsuka Tiger is not able to accept return merchandise obtained from a retailer other than www.onitsukatiger.com. To return products purchased at another store, please return the product to the retail location where it was purchased.

Onitsuka Tiger reserves the right to make adjustments to the return policy.

EXCHANGES

Onitsukatiger.com does not currently offer exchanges.

To return items purchased outside of the U.S.:
Returns can only be completed in the country where the product was purchased.

WRONG ITEM(S) SHIPPED:

If we made an error on your order, please contact us immediately at 1-855-233-3122 or customercare-us@onitsukatiger.com and we will be happy to assist you. Our normal business hours are 10:00 am to 7:00 pm eastern time, Monday thru Friday.