WHERE DO YOU DELIVER TO?
We deliver throughout Singapore, Monday-Saturdays, excluding Singapore Public holidays. Please note that we are unable to deliver to the following areas:
- Shipping addresses outside of Singapore
- P.O Boxes
- Military areas
- Government offices
- Whole island areas such as Kusu island, St. John’s island, Pulau Ubin etc
WHAT’S THE COST?
3 to 6
*Free for members and newsletter subscribers.
For all other users:
*Note: To enjoy free shipping, please subscribe to our newsletter and login into your account using the same E-mail address upon checking out.
Working days are Mondays to Fridays, 0900 to 1700 SGT, excluding public holidays in Singapore.
Please expect slight delays in delivery during sales and promotional periods.
[UPDATE: Contactless delivery option is now available. Please find out more at https://sns.ninjavan.co/?system_id=sg]
Our goal is to deliver within the above mentioned times. However, delivery dates are not guaranteed as shipments are handled by third parties and are subject to local public holidays.
All deliveries in the Singapore are made through Ninja Van, and you can track the status of your delivery through their website (www.ninjavan.co/en-sg/) with the shipment tracking number that can be found in your shipment confirmation email or under “Shipment Details” in “My Orders” under “My Account”. For further information, contact our Customer Care.
In exceptional circumstances, please note that you may receive your order in multiple shipments and on different dates.
In the event of any signs of severely damaged packaging (eg. torn, with holes etc), please reject shipment(s) from the courier company.
BILLING, CREDIT CARD AND ADDRESS DETAILS
To ensure an on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement. Please also ensure delivery address is entered correctly.
Failure to enter the correct billing address and phone number on file with your bank and incorrect delivery address will result in delays to your order. We are not responsible for shipping delays due to incorrect information.
Your credit card will not be charged until your order ships. Any temporary authorizations placed on your card when placing an order should drop off in approximately 7 working days or more, depending on your issuing bank.
CANCELLING AND MODIFYING ORDERS
Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed.