Frequently Asked Questions - ASICSTIGER
What happened to ASICSTIGER.com?
Products hosted on ASICSTIGER.com are now available on the ASICS site, which features ASICSTIGER products under the new Sportstyle section.
If I placed an order on ASICSTIGER before the site went away, how do I monitor the status of my order and resolve any queries about my order?
Log into the ASICS site using the email address associated with your ASICSTIGER order. You will be able to view your order history and current orders in the 'account' section of the customer dashboard. If you are experiencing any issues with the order, call ASICS customer service to inquire about the status of your order and resolve any queries. If you are experiencing issues with your password, we advise that you reset your password.
How do I return my ASICSTIGER product?
The return of ASICSTIGER products may vary by region but any customer queries can be handled via the ASICS customer support team
How do I view my past purchases on ASICSTIGER?
Log into ASICS.com using the email address associated with your ASICSTIGER order. You will be able to view your order history and current orders in the 'account' section of the customer dashboard. If you are experiencing any issues with the order, call ASICS customer service to inquire about the status of your order and resolve any queries (to be confirmed by regional CS teams). If you are experiencing issues with your password, reset your password.
What will happen to accounts created on ASICSTIGER sites?
ASICSTIGER accounts will automatically become ASICS accounts if a customer has used the same email address to register for both sites. After the closure of ASICSTIGER, the customer will be left with a single ASICS account.
What are you doing with my ASICSTIGER data?
Your ASICSTIGER data will be migrated to the ASICS site. Data that has previously lived in your ASICSTIGER account (Example: Your ASICSTIGER order history) will be carried over to ASICS and will not be shared with any third parties without your consent.
Will I start receiving all ASICS emails if I had only signed up for ASICSTIGER emails in the past?
Yes, customers will be given the opportunity to opt out, however this may vary regionally.
What will happen to the ASICSTIGER social channels?
ASICSTIGER social channels will change usernames to ASICS SportStyle which visitors will see automatically reflected on accounts followed.
Why does ASICSTIGER not have its own designated social media channels and website anymore?
ASICSTIGER will feature on the ASICS site, where customers can still shop the same products, located under the new Sportstyle category. Designated social channels will still exist for ASICS lifestyle products under the new ASICS SportStyle name.
Does onitsukatiger.com still exist?
onitsukatiger.com remains available online
What is the official date that ASICSTIGER.com is closing?
The official date will be 25 September 2019
What are the social channels I can follow for Sportstyle?
ASICS SportStyle can be followed on all channels. Visitors can currently find ASICS SportStyle including Facebook, Instagram, Twitter, and YouTube.
Where on the site can I buy Sportstyle products?
You can find Sportstyle products in the site navigation or search for them using the search bar function
Can I still buy collections and styles I previously shopped on ASICSTIGER (such as the GEL-LYTE III) on ASICS?
Yes, ASICSTIGER collections and styles previously shopped for can now be found by searching for them on the ASICS site or locating them under the new Sportstyle category.
Is sizing the same for ASICS performance and sportstyle
See link to ASICS size guide.
Can I now wear ASICS SportStyle products to run?
ASICS recommends choosing the product that suits the activity. Today's consumer wants the best of both worlds, without any compromise. ASICS SportStyle is ASICS addressing this need to suit consumers lifestyles - regardless of the level of physical activity our customers demand that our products look great and perform.
Can I use ASICSTIGER Promo codes on ASICS.com?
ASICSTIGER promotional codes vary by region for further information and clarification check in store or get in touch with the ASICS customer support team