SERRANO KIDS

We do not accept exchanges for reasons such as the item not fitting or differing from your expectations. *We strive to display the product images as accurately as possible. However, please note that due to monitor settings and characteristics, there may be slight color discrepancies compared to the actual product.

If you wish to return an item, please contact us in advance via [FAQs & Contact Us] with your order number and the item number and quantity of the item to be returned. If you do not contact us, we may not be able to accept your request. For system reasons, we will cancel your order and refund your money. Please place your order again from the product page. Sale items are not eligible for product returns. Please understand.

If you wish to return an item, please contact us via [FAQs & Contact Us] within 14 days of receiving the product, including your order number, the product code of the item(s) to be returned, and the reason for the return. We will send you an email with return instructions. After confirming the contents of the email, please proceed with shipping the item back to us. Once we have verified the returned product, we will notify you regarding the refund process. For more details, please refer to our [Return Policy].

• All items sold on this site come with attached tags. Please try on the items indoors without removing the tags or any attached fasteners, and take care not to stain or damage the product.
• When trying on items, please be careful not to transfer any scents such as perfume, cosmetics, or tobacco smoke onto the product.
• The shoe box is considered part of the product. If the shipping label is applied directly to the shoe box, we will not be able to process the return.
• Returns of items purchased from our online store cannot be processed at physical store locations.
• Refunds will not be provided for products that are not our official merchandise or for products purchased from sources other than our official online store.