SHIPPING INFORMATION
WHERE DO YOU DELIVER TO?
We deliver throughout Indonesia, Monday to Saturday, excluding Indonesia Public holidays.
Please note that we are unable to deliver to the following areas:
- Shipping addresses outside of Indonesia
- P.O Boxes
- Airports
- Shipyards
What’s the cost?
Delivery information
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Shipping Method |
Delivery times (Working times) |
Shipping charge |
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|
JABODETABEK |
Java Island |
Outer Java |
JABODETABEK |
Outer JABODETABEK |
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|
Standard Delivery |
2 - 4 days |
2 - 7 days |
up to 14 days |
Members are eligible for Free shipping with no minimum purchase Non Member |
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Working days are Monday to Friday, 0900 to 1700 excluding public holidays in Indonesia
Please expect slight delays in delivery during sales and promotional periods.
COURIER INFORMATION
Our goal is to deliver within the above-mentioned times. However, delivery dates are not guaranteed as shipments are handled by third parties and are subject to local public holidays.
You can track your delivery through website by going to "My Account" and input your order id number for futher information, contact our customer care
In exceptional circumstances, please note that you may receive your order in multiple shipments and possibly on different dates.
In the event of any signs of severely damaged packaging (eg. torn, with holes etc), please reject shipment(s) from the courier company.
BILLING, CREDIT CARD AND ADDRESS DETAILS
To ensure an on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement. Please also ensure delivery address is entered correctly.
Failure to enter the correct billing address and phone number on file with your bank and incorrect delivery address will result in delays to your order. We are not responsible for shipping delays due to incorrect information.
Your credit card will not be charged until your order ships. Any temporary authorizations placed on your card when placing an order should drop off in approximately 7 working days or more, depending on your issuing bank.
CANCELLING AND MODIFYING ORDERS
Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed.