RETURNS POLICY

RETURNS POLICY

WHEN YOU CAN RETURN AN ITEM

Return requirements

1. You can return your items, except all sale items, socks, and innerwear items, or size changes. Please make sure all your order details are correct before payment. Sizes and products shipped are according to your order.
2. All returned products must be unworn, unaltered, unwashed with complete accessories, inclusive of the original tags, item(s), and box to be in original packaging and condition.
3. All purchases in onitsukatiger.com/id have a 14-day return policy from the date of receiving of ordered goods with Onitsuka Tiger approval if the items meet the return criteria stated above or otherwise, we reserve the right to reject the return.

HOW TO RETURN YOUR PRODUCTS

1. If you have an online account with us, submit your return request via My Account. Our Customer Care representative will contact you via email on the return process.
2. If you made an order using guest checkout, please contact our Customer Care with your order details on
   customers-otid@onitsukatiger.com
3. Fill up the return form. Tick the item(s) you wish to return, the return quantity and reason code (return form is included in your parcel)
4. Before the pickup, please insert the return form and item(s) into the original packaging and seal the packaging.
5. Print the AWB provided by our customer care and paste it on your packaging.
6. Once we have received the item(s) (this can take up to 3 working days) and have verified it, we will process the refund within 3 working days. We will process the refund to the payment method used on the original purchase and the amount will include the cost of the product and any tax applied.
7. However, refund times are not guaranteed as shipments are handled by third parties and your bank or credit card company may require an additional period to process your refund and for the refund to be reflected in your account. We therefore require you to allow us at least 14 working days in total to receive and process your returns.
8. Returns for online purchase is cannot be done through Onitsuka Tiger retail store.

IF YOU BOUGHT A PRODUCT OUTSIDE OF INDONESIA

We can only accept products for return if they were bought in Indonesia. If you made your purchase(s) in another country, you’ll need to return them to the country where you bought them.

EXCHANGES

We currently don’t accept exchanges through onitsukatiger.com/id. We only refund orders that meet our return criteria (explained above). Please also note that sales items cannot be exchanged or refunded.

EXCHANGE/REFUND FOR PRODUCTS NOT PURCHASED FROM ASICS

To exchange/refund products that were not purchased from an Onitsuka Tiger/ASICS store, please return the product to the retail location where it was purchased.

IF YOU RECEIVED DEFECTIVE OR WRONG PRODUCTS

A defective product is defined as a product that:

1. is unfit for its intended purposes due to manufacturing or design flaws
2. has been damaged in the store prior to purchase
3. does not comply with advertising or labelling statements made about the product.
   
   When you return a product to ASICS claiming a defect, the product goes through a structured quality testing. Defects as a result of normal wear and tear, inexpert use, misuse, use contrary to ASICS’ instructions, carelessness, accident, failure to comply with maintenance instructions and/or normal maintenance, for purposes other than normal use are not covered by ASICS’ guarantee obligations and are not eligible for refund, replacement or repair.
   
   If we’ve made an error on your order, please contact our Customer Care on customers-otid@onitsukatiger.com and we’ll be happy to assist you. Our normal business hours are 09:00 to 18:00 WIB, Monday to Friday, excluding public holidays.
   
   ASICS INDONESIA . reserves the right to make adjustments to the exchange/refund policy from time to time.