RETURNS POLICY

If for any reason you are not satisfied with your purchase, you can return your item(s), except sale items, socks and innerwear, provided that all original tags are attached and items are returned in their original packaging and condition.

• Only orders purchased from Onitsuka Tiger Hong Kong official online store (www.onitsukatiger.com/hk) can be returned via this return process.

• All purchases in ONITSUKA TIGER Hong Kong have a 14 days return policy from the date of purchase. 

• Onitsuka Tiger online purchases cannot be returned at any of our stores. Returns must be made via SF express only.

• All returns must meet the following conditions:

1.  Item(s) must be unused, unworn, unwashed and unaltered, free of stains, odors (including perfume, cosmetics, tobacco) and the conditions for re-sale of the product have not been affected.

2. Items must be returned in their original packaging (including plastic bags and shoe boxes).

3. Do not attach any tape, labels or shipping waybills directly onto the shoe box. Please place the shoe box inside another carton or bag.

4. All product accessories, manuals, tags, logos and labels must be intact.

5. Gift with purchase must be returned in good condition. If the gift cannot be returned, we will not accept the return.

6. Please ensure all tags and fasteners remain attached. Do not try on items in a way that may damage or stain the product.

• Please note that an online return request form has to be raised in order to process your return.

• Please ensure you include the return form together with your return parcel.

• Items that do not meet the above criteria will not be refunded.

HOW TO RETURN YOUR PRODUCTS

If you have a registered account:

1. Log in to your account and go to “My Returns”, click “Request Return” and select the order you wish to return.

2. Fill out the return form, including the item(s) you wish to return, the quantity and return reason.

3. Our Customer Service team will contact you via email within 2 business days to provide return instructions.

4. Please return the item(s) based on the provided instructions, including the return form and waybill.

5. Once we have received and verified the item(s), we will process the refund within 14 working days. Refunds will be issued to the original payment method and include product and tax amount. Please note that actual refund timing depends on your bank or credit card provider.

If you checked out as a guest:

1. Go to the Order Inquiry page or click “Order Inquiry” at the bottom of our website.

2. Enter your OHK-EC full order number (e.g. OHK-EC100001234) and the email address used at checkout.

3. Click “Return Request” and submit your return application.

4. Our Customer Service team will respond within 2 business days with return instructions and a shipping waybill.

5. The remaining steps are the same as for registered accounts.

If we do not receive the returned item(s) within 14 days after your return request, the return will be cancelled automatically and cannot be processed further.

IF YOU BOUGHT A PRODUCT OUTSIDE OF HONG KONG AND MACAU

We only accept returns for items purchased on the Hong Kong Online Store.  If you made your purchase in another country, you will need to return them to the country where you bought them.

NO EXCHANGE

We do not offer exchanges for online purchases. Only refunds will be provided for items that meet the return policy.

ON SALE ITEMS

Please note that sale items cannot be exchanged or refunded.