To place an order, select “ADD TO BAG” on the product page, then click “PROCEED TO CHECKOUT”. Enter your delivery address and billing information, and you will be directed to our secure checkout page. At the final step, Secure Payment, you may choose from the available payment methods to complete your purchase.

You do not need an account to place an order. Guest checkouts are available. However, we recommend creating an account for easier order tracking and a faster checkout experience.

All transactions are settled in Hong Kong Dollars (HKD).

We accept the following payment methods:
Credit Cards / Debit Cards: Visa, MasterCard, JCB, UnionPay
Digital Wallets: Apple Pay, Google Pay, Alipay, AlipayHK

A confirmation email will be sent to the email address you provided at checkout. If no email is received, the order may not have been processed, or the email address entered may be incorrect.
Please also check your junk folder. If you still cannot locate the confirmation, kindly contact our Consumer Service team.

Once an order has been confirmed, it cannot be modified or cancelled. Please review your order carefully before proceeding to checkout.

SF Express is used for all deliveries.

We currently deliver to Hong Kong and Macau.

Please provide a valid Hong Kong or Macau phone number for delivery purposes.

Shipping is free for orders over $600. A delivery fee of $40 applies to orders below $600. Additional surcharges may apply for remote or designated areas. For details, please refer to the Shipping Policy.

If you need to update your delivery address, please contact our Consumer Service team as soon as possible before your order is dispatched, and provide your new address for arrangement.

If the order has already been shipped, you may request an address change directly through the SF Express mobile app. Please note that SF Express may apply an additional surcharge to the recipient for address modification.

Orders are typically delivered within 2–5 business days after dispatching. Delivery may take longer during peak periods or to remote areas.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You may use this number to track your shipment on the courier’s website.

You may check your order status by following the steps below:
1. Go to the Order Inquiry page or click “Order Inquiry” at the bottom of our website.
2. Enter your OHK-EC full order number (e.g. OHK-EC100001234) and the email address used at checkout.
3. Select “View Order” to see the most updated information.

To use the self-pickup service, please download the SF Express mobile app and log in with the same phone number used when placing your order. Once your parcel arrives at the selected location, you can check the pickup code or pickup number in the “Shipment Status” page within the app.

Please note that Onitsuka Tiger Hong Kong Consumer Service is unable to retrieve or provide any pickup codes on your behalf. We recommend following SF Express’ pickup guidelines and collecting your parcel within the designated time. Additional charges may be applied by SF Express for overdue pickup.

We do not offer international shipping.

We accept returns within 14 days from the date of purchase, provided the item is unused, unwashed, and in its original packaging with all tags attached. For details, please refer to the Return Policy.

If you have a registered account:
1. Log in to your account and go to “My Returns”, click “Request Return” and select the order you wish to return.
2. Fill out the return form, including the item(s) you wish to return, the quantity and return reason.
3. Our Customer Service team will contact you via email within 2 business days to provide return instructions.
4. Please return the item(s) based on the provided instructions, including the return form and waybill.
5. Once we have received and verified the item(s), we will process the refund within 14 working days. Refunds will be issued to the original payment method and include product and tax amount. Please note that the actual refund timing depends on your bank or credit card provider.

If you checked out as a guest:
1. Go to the Order Inquiry page or click “Order Inquiry” at the bottom of our website.
2. Enter your OHK-EC full order number (e.g. OHK-EC100001234) and the email address used at checkout.
3. Click “Return Request” and submit your return application.
4. Our Customer Service team will respond within 2 business days with return instructions and a shipping waybill.
5. The remaining steps are the same as for registered accounts.

For eligible returns, the return shipping fee will be covered by Onitsuka Tiger Hong Kong. Shipping charges from the original order, if any, are non-refundable.

All products purchased from this online store can only be returned from the same region to which the order was originally shipped, as indicated on the order confirmation page.

We recommend using only the pre-arranged return service provided through SF Express. Onitsuka Tiger Hong Kong is not liable for any returns shipped via other couriers or methods. Using an alternative courier may result in delays, additional charges, or unsuccessful return processing.

Your return will be processed once it arrives at our warehouse. Refunds will be issued to the same payment method used for the purchase. You may track your return status through My Account or Order Inquiry. If you have questions about your refund, please contact our Consumer Service team.

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Unfortunately, return requests for online orders cannot be processed in store. Please follow the online return procedure.

Yes. Our products come in Women, Men and Unisex categories, and the US/EURO size conversions may vary between them. We recommend checking the category before selecting a size.

All product pages display US shoe sizes.

Please check whether the item is Men’s, Women’s, Kids’, or Unisex, then refer to the corresponding size chart. Onitsuka Tiger shoes are typically designed with a sleek, slim silhouette and a snug fit. If you have wider feet, a higher arch, or prefer wearing thicker socks, we recommend selecting half a size larger than your usual size. This ensures a comfortable, pressure-free fit while maintaining the shoe's signature streamlined look.

You may also try the product at any Onitsuka Tiger store. Please note that sizing may vary depending on individual body shape and personal preference.

Unisex shoes do not follow Women’s sizing standards. We kindly advise you not to select a size based solely on your usual Women’s shoe size.

Before purchasing, please confirm that the product is a Unisex style and refer to the Unisex size chart displayed on the product page. US / EURO / CM conversions may differ between Women’s and Unisex categories.

As online shopping does not allow you to see or try products in person, please review the product information carefully before placing an order. We aim to provide photos that accurately reflect the actual product and precise size details. However, due to variations in monitor resolution, lighting, and photography conditions, the actual color may differ slightly. Slight deviations in measurements may also occur due to different measuring methods.

Most of our footwear is crafted using high-quality leathers, such as calf leather and goat leather, and should not be washed with water. After daily wear, gently remove dust with a soft brush. For stains, use a leather-specific cleaner and clean the affected area carefully.

For our Nippon Made series, the leather develops a natural patina over time. Regular use of a neutral leather conditioner is recommended to maintain its refined texture and extend the lifespan of the product.

Please register as a member and subscribe to our promotional emails. Once logged in, visit the product page and enable the “Notify Me” feature. As soon as the item is restocked, you will receive an instant email notification.

You may contact our Consumer Service team by email to check in-store availability. Please provide the item’s style number, product name, your preferred size, and the name of the Hong Kong store you plan to visit. Our team will assist you and check the stock status with the store.

You may create a free account by visiting the registration page. Enter your details and select “Agree and Register”.

Select “Forgot Password” on the sign-in page and follow the instructions to reset it.

You may update your information in the “My Account” section after logging in.

Click the Unsubscribe link at the bottom of any promotional email. You can also manage your subscription in My Account under Newsletter Subscriptions by removing the tick from the subscription box. If you need assistance, please contact our Consumer Service team.

Your account will not expire. You may occasionally be asked to acknowledge updates to our privacy policy or terms and conditions. These updates will always be presented clearly.

For inquiries, please contact our Customer Service Team via email customers-hk@onitsukatiger.com