Returns

We want you to be happy with our products but if you are not satisfied with your purchase or there is an issue with your purchase, here’s what to do.
  • How to do your return
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  • Online return policy
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  • Return policy for items bought in the stores
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    If you wish to return product(s) bought from a shop or retailer, you will be best assisted by contacting the shop or retailer directly. It is not possible to return products or exchange sizes of products bought on onitsukatiger.com in the stores.

  • Exchanges
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    Unfortunately it is not currently possible to exchange goods bought on onitsukatiger.com (including for different sizes or colors). You will need to return the item, receive a refund and place a new order for a different size or color.

  • Wrong / faulty products
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    • If you received the wrong product, please return the product and tick "wrong item" in the return form and place a new order.

    • if you received a faulty product, please return the product and tick "faulty" in the return form and place a new order.

    • if you are missing an item in your order contact us
    immediately. Our business hours are 0800 to 1700 Monday to Friday, except for bank holidays.