How to do your return
1. Create and print your prepaid return label by clicking the button below :
2.Seal the package well and stick the prepaid return label (with the barcode) on the outside.
3. Take your return package to your nearest UPS drop off point. You can also call UPS to schedule a collection.
4. After the parcel is on its way back to us, we should receive it within 15 working days. You will then receive a confirmation e-mail once the return has been processed and your refund is being issued - this can take another 3-5 days. The refund will be made to the same payment method used for the purchase, and the amount will include the cost of the product and any VAT.
It is not possible to return products or exchange sizes of products bought on onitsukatiger.com in the stores.
Online return policy
You can return your online order for 30 days from the date you receive it, provided the goods are in their original condition. Please make sure that:
• All tags/labels are still attached to the product
• The material is unworn, unwashed, and unaltered
• The product is in its original packaging
We reserve the right to change our returns policy at any time.
Return policy for items bought in the stores
If you wish to return product(s) bought from a shop or retailer, you will be best assisted by contacting the shop or retailer directly. It is not possible to return products or exchange sizes of products bought on onitsukatiger.com in the stores.
Unfortunately it is not currently possible to exchange goods bought on onitsukatiger.com (including for different sizes or colors). You will need to return the item, receive a refund and place a new order for a different size or color.
Wrong / faulty products
• If you received the wrong product, please return the product and tick "wrong item" in the return form and place a new order.
• if you received a faulty product, please return the product and tick "faulty" in the return form and place a new order.
• if you are missing an item in your order contact us immediately. Our business hours are 0800 to 1700 Monday to Friday, except for bank holidays.