Frequently Asked Questions

If you are not satisfied with your purchase, please follow the return instructions here

Returns will be processed once they arrive back at the warehouse, in the order in which they are received. Refunds for the items you return will be made to the same payment method used for the purchase. You can track your return status at My account. If you have any questions regarding your refund, please contact our Consumer Experience team and we will be happy to assist you - contact us. Please have your order number and your contact information to hand.

Please estimate about 14-20 working days from the time you have sent the items to us until you receive the money back to your card/bank account.

Unfortunately it is not currently possible to exchange goods bought on Onitsuka Tiger (including for different sizes or colors). You will need to return the item, receive a refund and place a new order for a different size or color.

Please contact our Consumer Experience team and we will be happy to assist you - contact us.

Firstly, a big apology from us!!

Products purchased from a store or retailer:
Complaints regarding a product purchased in a store must also be submitted to the same store.

Products purchase bought online:
If you have purchased the product(s) from online, we recommend the following: please contact our Consumer Experience team and we will be happy to assist you - contact us. Please have your order number and your contact information ready. To help our Consumer Experience team, we recommend that you send a photo indicating the breakage or issue if possible. Our team will contact you as soon as possible by phone or email. Please have your order number and your contact information ready. To help our Consumer Experience team, we recommend that you send a photo indicating the breakage or issue if possible. Our team will contact you as soon as possible by phone or email.

An order confirmation will be sent to the email address you provided when placing the order.
If you have not received an email, the order has not been processed or an incorrect email address has been given.
Please also check to make sure that the order confirmation has not ended up in your junk mail folder.
If you are still in doubt, please contact our Consumer Experience team and we will be happy to assist you - contact us

Once your order has been dispatched, an email will be sent to the email address provided when placing the order notifying you that your order is on the way. You can click on the tracking number provided to track your order. You can also log in to My Account to view the status of your order or your order history. If you do not have an account or are a new customer, you can create your account. Once your order is dispatched from our warehouse, you can also use the tracking number (Item ID) that you received in an email from us to track the progress of your parcel.

You have the option to have your order delivered to either a Drop-off / Access Point or Home Delivery. More information is available on our Shipping page

By choosing Standard Delivery option your order will be delivered withing 3 - 5 business days. If you are requesting a delivery to a remote location, delivery times may be longer. You can find more shipping information here

For shipping costs please check here

If your order (or one of the items in your order) has been cancelled, it could be for one of the following reasons: - an issue with stock - a payment problem - a technical erro If your payment had been taken, you should receive a refund back to the same payment method used. Please note this could take up to 48 hours.
If you have any questions please contact our Consumer Experience team and we will be happy to assist you - contact us

Your order can usually be cancelled within a 15 minute window. You can do this from your order status page on your order history. Additionally, you can contact our Consumer Experience team, where they we will be happy to assist you - contact us If your order has already been shipped, you will have to return it to us. Please follow our return instructions.

Your order cannot be modified once it has been placed. To add more products, please place a new order. If you want to change your order and it has already been dispatched, you will need to return the product and place a new order. For assistance, please contact our Consumer Experience team - contact us

? If you received the wrong product, please return the product and tick "wrong item" in the return form and place a new order. ? if you received a faulty product, please return the product and tick "faulty" in the return form and place a new order. ? if you are missing an item in your order contact us immediately. Our business hours are 0800 to 1200 Monday to Friday, except for bank holidays.

With an Onitsuka Tiger account you will receive early access to product launches, exclusive events, promotions and more.

Easily track your order, pay invoices or return an item within your account.

private member sales birthday offers product giveaways exclusive gifts with purchase

For online orders, you will find several popular payment options available including credit card, Paypal and Klarna Invoice. You can pay using the local currency for the country you are buying in. Your delivery address determines the currency you will be charged in. More information is available here

Don't worry, your card details are completely secure. We do not share, rent or sell your personal information without your consent. Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check-out process. Please also refer to our Privacy Policy

While we currently do not offer Afterpay, we accept the following payment methods depending on the online store you are visiting: Klarna, Visa, MasterCard, Paypal, American Express.

In the cart page, under your order summary you will see a field to enter your promo code. Copy your code to the field, and click "Apply" and the total of your order will be adjusted.

Yes, Items currently excluded from all promotional/discount codes are: Exclusive, limited edition footwear or apparel Also, please note that promotional/discount codes cannot be combined with other promotions or with items already on sale

For the exclusive Onitsuka Tiger members promotions, you must first log in to your account to see the discounts applied.

Although Onitsuka Tiger products are not externally certified as being free from animal-based materials, many of our products are entirely made from synthetic or plant-based materials. In the design and material selection of these products, no materials of animal origin are applied. The glues or other adhesives applied at Onitsuka Tiger products are of a synthetic nature and no animal-based materials are to be part of their composition. You can find our Vegan selection by using the Vegan filter on our product pages.

In 1949, Kihachiro Onitsuka established Onitsuka Co., Ltd., After countless achievements in making sports shoes, the company changed its name to Asics in 1977. While our sister brand ASICS continues to be rooted firmly in the innovation of sports performance products, here at Onitsuka Tiger, we aspire to transform the rules of art and fashion mixed with sportswear, designing a new path infused with competence and long-lasting history. With designs ranging from updated classic silhouettes to refreshing new styles and collaborations with like-minded artists and cultural connoisseurs, the spirit of Japan resonates in each new collection of Onitsuka Tiger shoes, apparel and accessories.

You can purchase our products from our official online store, our physical stores worldwide, and verified partners. Find your nearest store here