Shipping
ONITSUKA TIGER ships Monday-Friday, excluding public holidays. We deliver to mainland Australia and Tasmania and offer FREE* shipping on orders over $150 to these regions.
Once dispatched, we aim to deliver your order within 1 - 3 business days. Regional areas may take longer.
|
SHIPPING METHOD |
DELIVERY TIME |
SHIPPING CHARGE |
|
Express Delivery |
1 - 3 Business Days |
FREE* shipping on orders over $150 |
CARRIER INFORMATION & SHIPPING RESTRICTIONS
Our carrier, Auspost, does not deliver to the following locations:
- Airports
- Prisons
Accordingly, any orders nominating these locations as the shipping address will be rejected and the products not sent or delivered. We reserve the right in our sole discretion to refuse to deliver products to any locations.
If your order is being delivered to a Hospital please ensure the suite number, level/floor and/or ward location is included in the first delivery address line.
All orders must be signed for upon delivery or authorised to be left in a safe place. If you are not at the nominated address when your order is delivered, Auspost will leave a calling card at your nominated address and goods will be delivered to your local Australia Post office.
BILLING & CREDIT CARD DETAILS
To ensure an on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement. Entering a billing address and phone number that does not match your bank’s records may result in delays to your order.
Upon placing your order, your credit card may show that your purchase is pending prior to shipping. If for any reason the credit card transaction for your order does not proceed then any temporary authorisations placed on your card should expire or become void in 5-7 business days.
CANCELLING & MODIFYING ORDERS
Our goal is to get your order shipped as soon as possible. As a result, can only be cancelled within the first 10 minutes of submitting your order through your OneASICS account. You cannot cancel your order if you have checked out as a guest customer. If you have questions about making a return please contact our customer service team here.
INTERNATIONAL BILLING & SHIPPING
We do not ship internationally. We do not ship to the Torres Strait Islands or Christmas Island.
We only accept payment from credit cards and accounts issued within Australia. If you have placed an online order with an overseas card, your order will be rejected.
|
STATUS |
DESCRIPTION |
|
Submitted |
Your order has been placed through the website and is being transferred to our warehouse |
|
Completed |
Your order has been picked and packed by our warehouse team and is ready to be dispatched by our logistic provider |
TRACKING YOUR ORDER
You will receive a confirmation email and SMS from AusPost once your order is dispatched from our warehouse. To track the progress of your delivery click here and input your order details.
IF YOU DO NOT RECEIVE YOUR ORDER
If your order fails to arrive within 5 business days of the date of your order, please Contact Us in writing.
Your order is subject to the Terms of Sale. If you have any questions please contact our customer service team.
*Free shipping on orders over $150 is available and is subject to change at any time.