Our warehouse will be operating in a reduced capacity due to stocktake from 12pm Friday 27/03/2020 to Monday 06/04/2020.
Orders containing Clothing and/or Accessories placed between 12:00pm AEST Friday 27th March to Monday 6th April will be shipped from Monday 6th April.
If your order contains BOTH Clothing and/or Accessories AND Footwear, we recommend placing separate orders to avoid delays in receiving your items.
Orders containing ONLY Footwear placed from 12:00pm AEST Friday 27th March will be shipped as per usual until 12pm AEST Wednesday 1st April.
Orders containing Footwear placed between 12pm AEST Wednesday 1st April to Monday 6th April will be shipped from Monday 6th April.
Please consider delivery times before placing your order.
ASICS ships Monday-Friday, excluding public holidays. We deliver to mainland Australia and Tasmania and offer FREE* shipping on orders over $99 to these regions.
Completed orders placed on weekdays before 12:00pm local Sydney time will ship the same day. Any orders placed after 12:00pm local Sydney time will ship the next business day.
Once dispatched, we aim to deliver your order within 2 - 4 business days. Regional areas may take longer.
2 - 4 Business Days
|FREE* shipping on orders over $99 |
$7.99 shipping fee on orders $99 and below
CARRIER INFORMATION & SHIPPING RESTRICTIONS
Our carrier, Auspost, does not deliver to the following locations:
- Parcel Lockers
- Locked Bags
- GPO Boxes
Accordingly, any orders nominating these locations as the shipping address will be rejected and the products not sent or delivered. We reserve the right in our sole discretion to refuse to deliver products to any locations.
If your order is being delivered to a Hospital please ensure the suite number, level/floor and/or ward location is included in the first delivery address line.
All orders must be signed for upon delivery or authorised to be left in a safe place. If you are not at the nominated address when your order is delivered, Auspost will leave a calling card at your nominated address and goods will be delivered to your local Australia Post office.
AUSTRALIA POST DOMESTIC DELIVERY - COVID-19
All orders placed are sent via Australia Post's Express Post service to ensure parcels are delivered in the safest way possible.
Australia Post is taking action to help protect the health and safety of their staff and customers in relation to the spread of coronavirus COVID19.
BILLING & CREDIT CARD DETAILS
To ensure an on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement. Entering a billing address and phone number that does not match your bank’s records may result in delays to your order.
Upon placing your order, your credit card may show that your purchase is pending prior to shipping. If for any reason the credit card transaction for your order does not proceed then any temporary authorisations placed on your card should expire or become void in 5-7 business days.
CANCELLING & MODIFYING ORDERS
Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return please go to our returns information page or contact our customer service team at firstname.lastname@example.org.
INTERNATIONAL BILLING & SHIPPING
We do not ship internationally. We do not ship to the Torres Strait Islands or Christmas Island.
We only accept payment from credit cards and accounts issued within Australia. If you have placed an online order with an overseas card, your order will be rejected.
Your order has been placed through the website and is being transferred to our warehouse
Your order has been received by our warehouse and is being picked and prepared for delivery
Your order has been picked and packed by our warehouse team and is ready to be dispatched by our logistic provider
TRACKING YOUR ORDER
You will receive a confirmation email and SMS from AusPost once your order is dispatched from our warehouse. To track the progress of your delivery click on the link and follow the prompts.
IF YOU DO NOT RECEIVE YOUR ORDER
If your order fails to arrive within 5 business days of the date of your order, please Contact Us in writing.
*Free shipping on orders over $99 is available and is subject to change at any time.