General FAQs

All orders are shipped with Australia Post Express and delivered between 2-4 business days. If you have not received your order within 5 business days please contact our customer service team.

Australia post’s Express Post guarantee is temporarily suspended. All orders will continue to be shipped via Express Post, please allow extra time for delivery, thank you for your patience.

We only accept Afterpay, Paypal, ApplePay, Zippay, Visa, MasterCard and American Express credit cards issued in Australia as methods of payment for an Online Purchase.

Your order may be cancelled for a number of reasons. The most common one is if the product that you ordered is no longer in stock. Our customer service team will send you an email confirming the cancellation of the order.

If your promo code is not working please refresh your browser cache and try again. If this does not work please contact our customer service team or call our customer service team on Phone: 1300 139 742.

Please check all T&C’s on promotions before placing your order.

If you have received a incorrect item please contact our customer service team with your order details.

Unfortunately, we are unable to process your order with an international credit card.

Yes, we offer a student discount with UNiDAYS. Click Here

We do not offer Gift Wrapping at the moment, sign up to OneASICS to be the first to know when it's available.

Gift Cards purchased online will be emailed within 2 hours, or at 12am (local time) on the selected scheduled day.

Gift Cards purchased online will be emailed within 2 hours, or at 12am on the selected scheduled day. Gift cards part of a C&C order will not be available to collect instore.

ASICS gift cards are valid for three years from purchase date. The expiry will be shown on your gift card/receipt.​

Yes, ASICS gift cards can be used both online and in any of our ASICS retail stores.​

If the gift card doesn't reach the full purchase amount, you can complete your purchase with payment by credit card.

Yes, you can use multiple gift cards on the same order.

For digital gift cards, both numbers are in the gift card email. For physical gift cards, both the gift card number and PIN are on the back of the card.

You can check your balance here.

If you made a purchase with a gift card, a new gift card will be issued with the refunded price. You should receive your new gift card within 2 hours after the refund has been issued.

ASICS Gift Card Conditions can be found here.

Orders placed on weekdays before 12:00pm local Sydney time will be dispatched the same day. Any orders placed after 12:00pm local Sydney time will be dispatched the next business day.

For additional information and updates, Read More

Shipping is free for orders over $199. $8.99 shipping fee on orders $199 and below.

OneASICS Member Exclusive: Free shipping on all orders 

All orders are shipped with Australia Post Express and delivered between 1-3 business days (metro areas). Please allow extra time for regional delivery. For more information on the Australia Post network click here

If you have not received your order within 5 business days please contact our customer service team.

In the rare occasion where the address validation does not validate your address. Please refresh your browser cache and re input your address. If you are still having trouble please contact our customer service team here.

We do not ship internationally. We do not ship to the Torres Strait Islands or Christmas Island.

Unfortunately we do not deliver to Locked Bags, GPO Boxes, Airports, Prisons.

We sure do!

Click & Collect allows you to order items on ASICS.COM and pick them up for free at your local ASICS store. Click & Collect is listed as a shipping option during the checkout process.

Click and Collect is available at all ASICS stores. When checking out online, select 'Click & Collect', enter your postcode and choose the store you wish to collect your order from.

Available only at the following stores:

• Sydney QVB

• Marsden Park

• Bondi Junction

• Miranda Westfield

• Westfield Warringah Mall

• Melbourne CBD Elizabeth St.

• Carindale Westfield

• Westfield Knox

• Pacific Fair

• Canberra Centre

• Westfield Doncaster

• Chermside

We'll notify you when your order is ready for pick up. You will receive a “ready for pick up” email once your order is ready for collection. To avoid disappointment please do not go to the store prior to receiving this email as your order will not be ready for collection.

“Available Today” orders are fulfilled by the store and may be available for same day pick up if placed by 12pm. All other orders with a future date will be fulfilled by our warehouse and sent to the store within 3 business days (excluding Saturday, Sunday and Public Holidays)

Bring a valid photo ID and your order confirmation number/email to pick up your order. Your online payment will be processed when your order is ready for pick up.

Click & Collect orders will be held for fourteen (14) calendar days. If your order isn't picked up within fourteen (14) calendar days, we will cancel the order and issue a refund to your original payment method.

Sorry, but you cannot change your pickup store. You must pick up your order at the ASICS store you originally selected. If you're unable to pick up your order at the store you selected, contact our customer service team.

Our goal is to have your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return, please see to our returns policy or contact customer service.

A Click & Collect order can only be picked up by the person listed on the order. You will need to bring a valid photo ID and your order confirmation number/email to pick up your order.

Click & Collect orders can be returned either in-store or returned via the online return process

1. Returning in store

• Bring your product/s​

• Original packaging/box with all tags attached​

• In a new saleable condition​

• Returned within 45 days if you checked out as a guest and 60 days if you checked out as a OneASICS member from when the order is received

• For full terms and conditions please refer to our Online Purchase Returns Policy.

2. Returning Online

Checked out as a OneASICS Member?

Returns are free! Click the link below and follow the steps to lodge your return and print out your pre-paid postage label and packing slip.​

Click here to return an item

Checked out as a guest?

Click the link below and follow the steps to lodge your return and print out your postage label and packing slip. $9.99 will be automatically deducted from your return.

Click here to return an item

Want to use your own service?

Click the link below and follow the steps to lodge your return and print out your packing slip. This is not a pre-paid label.

After printing your packing slip you will need to purchase a shipping label from a shipping provider eg. Australia Post. Please include your packing slip within your parcel to avoid any processing delays. If you are unable to print, please bring the below postage label to an Australia Post Office and recite the RMA Number for assistance.

Click here to return an item

Once the store has confirmed your order is ready for pickup and your payment is processed, you will receive your receipt (tax invoice) via email.

Yes. Endless Aisle allows ASICS retail stores to order products for their customers that are either out of stock or not ordinarily stocked in their stores. The Endless Aisle service is available for orders to be shipped to the customers nominated address or Click & Collected from the same or alternate ASICS retail store.

Endless Aisle allows ASICS retail stores to order products for their customers that are either out of stock or not ordinarily stocked in their stores. The Endless Aisle service is available for orders to be shipped to the customers nominated address or Click & Collected from the same or alternate ASICS retail store.

If you're unsure which style of shoe to purchase, contact our customer service team and they can point you in the correct direction - 1300 139 742

Alternatively, you can book a virtual or in store appointment with our product specialists. Click here for more information and book an appointment.

If you are after a particular style, please select the size you are after, click the Check Store Stock button and enter your post code or suburb to check store availability.

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Please contact the store directly if there is limited stock. You can find store details through our store finder.

If the product you want to purchase is out of stock, please select the size you're after and click the Notify Me button and submit your email address. We will contact you via email to notify you the product is back in stock.

ASICS applies RFID tags to some products for operational efficiency and product management. The RFID tags do not carry or store any personal data which could identify individual customers to us. We only store product specific information such as the product code on the RFID tag. This information is not linked to a customer, or to customer transactions.

Please make sure all return conditions outlined in the 'Returns Policy' are met before starting your return.

Checked out as a OneASICS Member? Checked out as a OneASICS member? Easy! Click the link below and follow the steps to lodge your return and print out your pre-paid postage label and packing slip.

Click here to return an item

Checked out as a Guest? Click the link below and follow the steps to lodge your return and print out your postage label and packing slip. $9.99 will be automatically deducted from your return.

Click here to return an item

Want to use your own service? Click the link below and follow the steps to lodge your return and print out your packing slip. This is not a pre-paid label.​ After printing your packing slip you will need to purchase a shipping label from a shipping provider eg. Australia Post. Please include your packing slip within your parcel to avoid any processing delays. If you are unable to print, please bring the below postage label to an Australia Post Office and recite the RMA Number for assistance.

Click here to return an item

Please note:

• We do not exchange products. To change a size or style, the original item must be returned; then a new item purchased. 
• All return requests must be approved by ASICS before they are returned. 
• Limited Releases: If a product is an EQL Limited Release it cannot be returned or exchanged unless faulty.

If you have received a faulty item, please click here, and fill out the form. A claims representative will respond within 2 business days with next steps. 

We will refund the complete cost of the return. We will not refund the shipping costs.

Yes! Online orders can be returned at any ASICS brand store or factory outlet. Please follow the online returns process here.

EQL is a release platform, specifically created to manage the release of limited, high demand products in the fairest possible way. EQL helps to prevent sites crashing, stop scammers and deliver a launch that gives everyone the best chance to secure products.

To enter a draw, you will need to sign up for an EQL account. Creating an EQL account will occur at the time of entering a draw. This account information is important for EQL to ensure every entry is a real person and prevent multiple, or computer-generated signups.

Please reach out to EQL's support team as this is a 3rd party company and we don't have access to their systems.

No, entries are one per person per household. Any attempt to enter multiple times may result in all entries being removed from the draw.

No. It does however guarantee you an entry into the draw and a fair chance to win product.

Visa, Mastercard and American Express credit cards issued in Australia.

Credit card details help us confirm that you are a human. They also allow us to check if any fraudulent activity has occurred on the card. It’s a robust security measure that allows us to deliver a fair draw for everyone. Providing your credit details is one of many important steps that confirms your spot in the draw.

No. You are only charged if you are successfully selected at the time of shipment.​

If you are successful, you will be charged the retail price when submitting your entry. Your shoes will be shipped to your specified shipping address.

You will be alerted via email from ASICS@runfair.com after the draw has closed.

Press the resend button on the verification page.

Unfortunately, once your entry is complete, we cannot edit or change parts of it. You can cancel the entry before it is drawn and replace it through EQL.

Once an entry is confirmed, you have agreed to purchase the shoes if you win (as per the terms and conditions). Once a pair of shoes is allocated to a successful draw entrant, the product is no longer available for other entrants to buy.

We do not accept returns on any products included in the EQL draw unless faulty. Please confirm your correct size at the time of entering.

This is called 3D secure and confirms with your bank that you are the real card holder. This process ensures that the card is not stolen, or fraudulent activity hasn’t occurred on it previously.

3D secure is managed by your bank. If you are having issues, please contact them. You can also try to switch devices. For example, move from desktop to mobile.