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All orders are shipped with Australia Post Express and delivered between 2-4 business days. If you have not received your order within 5 business days please contact our customer service team.
Australia post’s Express Post guarantee is temporarily suspended. All orders will continue to be shipped via Express Post, please allow extra time for delivery, thank you for your patience.
Your order may be cancelled for a number of reasons. The most common one is if the product that you ordered is no longer in stock. Our customer service team will send you an email confirming the cancellation of the order.
If your promo code is not working please refresh your browser cache and try again. If this does not work please contact our customer service team or call our customer service team on Phone: 1300 139 742.
Please check all T&C’s on promotions before placing your order.
If you have received a incorrect item please contact our customer service team with your order details.
Unfortunately, we are unable to process your order with an international credit card.
Orders placed on weekdays before 12:00pm local Sydney time will be dispatched the same day. Any orders placed after 12:00pm local Sydney time will be dispatched the next business day.
For additional information and updates, READ MORE
Shipping is free for orders over $99. $7.99 shipping fee on orders $99 and below.
ONEASICS Member Exclusive: Free shipping on all orders
All orders are shipped with Australia Post Express and delivered between 2-4 business days (metro areas). Please allow extra time for regional delivery. For more information on the Australia Post network click here
If you have not received your order within 5 business days please contact our customer service team
In the rare occasion where the address validation does not validate your address. Please refresh your browser cache and re input your address. If you are still having trouble please contact our customer service team here.
Please make sure all return conditions outlined in the 'Returns Policy' are met before starting your return.
Checked out as a new/returning customer? Easy! Click the link below and follow the steps to lodge your return and print out your packing slip.
Checked out as a guest? Easy! Click the link below and follow the steps to lodge your return and print out your packing slip.
Please note - This is not a pre-paid label. After printing your packing slip you will need to purchase a shipping label from a shipping provider eg. Australia Post. Please include your packing slip within your parcel to avoid any processing delays. If you don't have access to a printer, please include the RMA number and Order number on the parcel and on a piece of paper inside the parcel.
If you have received a faulty item, please click here, and fill out the form. A claims representative will respond within 2 business days with next steps.
We are unable to process a return in store. Please follow the online return process here.
If you're unsure which style of shoe to purchase, contact our customer service team and they can point you in the correct direction.
Phone: 1300 139 742
If you are after a particular style please contact the store directly. You can find store details through our store finder. Styles may differ from online to stores.
All orders placed are sent via Australia Post's Express Post service to ensure parcels are delivered in the safest way possible.
Australia Post is taking action to help protect the health and safety of their staff and customers in relation to the spread of coronavirus COVID19.
As the coronavirus (COVID-19) outbreak continues to evolve every day, we want to reassure you that the health and safety of our customers and team members is our absolute priority. We care deeply about doing what we can to keep everyone safe during these unprecedented times.
Our retail locations in Australia are open with the exception of our Melbourne CBD (VIC), Southwharf FO (VIC), Essendon FO (VIC) and Uni Hill FO (VIC) stores, which are temporarily closed until further notice.
Please see here the in-store safety measures we have in place to ensure our customers and staff are safe during COVID-19.