Frequently Asked Questions

Orders

Shipping

Returns & Faulty Products

  • HOW DO I RETURN MY ORDER?

    Please make sure all return conditions outlined in the 'Returns Policy' are met before starting your return. 

    Checked out as a new/returning customer? Easy! Click the link below and follow the steps to lodge your return and print out your packing slip. 

    Checked out as a guest? Easy! Click the link below and follow the steps to lodge your return and print out your packing slip.

    Please note - This is not a pre-paid label. After printing your packing slip you will need to purchase a shipping label from a shipping provider eg. Australia Post. Please include your packing slip within your parcel to avoid any processing delays. If you don't have access to a printer, please include the RMA number and Order number on the parcel and on a piece of paper inside the parcel.

  • I HAVE RECEIVED A FAULTY ITEM, WHAT CAN I DO?

    If you have received a faulty item, please click here, and fill out the form. A claims representative will respond within 2 business days with next steps. 

  • WILL YOU REFUND MY SHIPPING / DELIVERY COSTS IF I RETURN MY ORDER?
    We will refund the complete cost of the return. We will not refund the shipping costs.
  • CAN I RETURN MY ONLINE ORDER IN STORE?

    We are unable to process a return in store. Please follow the online return process here.

Sizing & Products

COVID-19

  • CAN I STILL RECEIVE MY ORDER?

    All orders placed are sent via Australia Post's Express Post service to ensure parcels are delivered in the safest way possible.

    Australia Post is taking action to help protect the health and safety of their staff and customers in relation to the spread of coronavirus COVID19.

    READ MORE

    Australia post’s Express Post guarantee is temporarily suspended. All orders will continue to be shipped via Express Post, please allow extra time for delivery, thank you for your patience.

    READ MORE

  • ARE RETAIL STORES OPERATING IN RELATION TO THE SPREAD OF COVID-19?

    As the coronavirus (COVID-19) outbreak continues to evolve every day, we want to reassure you that the health and safety of our customers and team members is our absolute priority. We care deeply about doing what we can to keep everyone safe during these unprecedented times.

    Our retail locations in Australia are open with the exception of our Melbourne CBD (VIC), Southwharf FO (VIC), Essendon FO (VIC) and Uni Hill FO (VIC) stores, which are temporarily closed until further notice.

    Please see here the in-store safety measures we have in place to ensure our customers and staff are safe during COVID-19.

RFID Technology

  • WHY DO WE USE RFID TECHNOLOGY IN SOME OF OUR PRODUCTS?
    ASICS applies RFID tags to some products for operational efficiency and product management. The RFID tags do not carry or store any personal data which could identify individual customers to us. We only store product specific information such as the product code on the RFID tag. This information is not linked to a customer, or to customer transactions.